Legal

Refund, cancellation and delivery

Effective 26 October 2026

What you buy

The check-in and your Map are free. A program (Reconnect, Repair or Reignite) is a one-time payment of ₹499 in India or $9.99 elsewhere, including applicable taxes. There is no subscription and nothing renews.

Delivery

Programs are digital and delivered online at eloviya.com. Nothing is shipped. The first evening opens as soon as your payment is confirmed, usually within seconds, and you get a receipt with a GST tax invoice by email. If your program hasn't opened within an hour of paying, write to us and we'll sort it the same day.

Refunds

• If a charge surprised you, or a program isn't right for you, ask within 14 days of paying and we'll refund it in full. You don't need to give a reason.
• Write to hello@eloviya.com from the email on your receipt, or include the payment ID from it.
• Refunds go back to the way you paid, through Razorpay. Banks usually take 5 to 7 working days to show them.
• You get a GST credit note by email for every refund.
• A full refund ends access to that program. Your progress and notes stay yours to export or delete from your data.
• If you were charged twice for the same program, we refund the extra payment whenever you tell us, with no time limit.

Cancellation

There's nothing to cancel: programs are paid once. You can pause a program any time from its page, and delete your account and data from your data.

Your legal rights

This policy doesn't limit any rights you have as a consumer. Consumers in the EU and UK keep their 14-day withdrawal right; if you ask us to start a program within that period, you agree it begins immediately, and a partial refund may apply. See also our terms.

Who to contact

Nexivara (sole proprietorship, GSTIN 08AWPPB6630G2ZH), D 102, Green Oak Apartment, Meera Marg, Banipark, Jaipur 302016, Rajasthan, India. Email hello@eloviya.com. Grievance officer: Karan Bindal.